Privacy policy

Privacy Policy

TÜV NORD LUXEMBOURG S.à r.l. ("we," "us," or "our") operates 6qnwx0-bg.myshopify.com ("the Site"). We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit or make a purchase from our store.

2.1 Information We Collect

A. Personal Information You Provide

When you browse, interact with, or make a purchase on our Site, we may collect personal details including:

  • Contact Data: Full name, email address, phone number.

  • Billing & Shipping Data: Shipping address, billing address, country.

  • Payment Data: Credit/debit card numbers, transaction logs (processed securely via encrypted third-party payment gateways; we do not store full payment card numbers on our servers).

  • Communication Data: Inquiries, feedback, or support requests sent to [email protected].

B. Automatically Collected Data (Device & Usage Information)

When you access the Site, our systems automatically collect certain technical data using cookies, log files, and tracking pixels:

  • Device information (IP address, browser type, operating system, device model).

  • Browsing behavior (pages viewed, search terms, time spent on pages, referral URL).

  • Cookie data to optimize store function, remember cart items, and collect web performance analytics.

2.2 How We Use Your Personal Information

We use your data for legitimate business purposes, including:

  • Order Fulfillment: Processing orders, arranging shipping, managing payments, and issuing invoices/order confirmations.

  • Customer Care: Responding to inquiries, processing return requests, and offering technical assistance.

  • Store Optimization: Improving site layout, analyzing user trends, maintaining store stability, and auditing performance.

  • Communication: Sending essential order updates or optional marketing materials (only if you have explicitly opted in).

  • Security & Legal Compliance: Preventing fraud, ensuring network safety, and complying with applicable tax and trade laws.

2.3 Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted third-party service providers necessary to operate our business:

  • Shopify: Our e-commerce platform host.

  • Logistics & Carriers: Freight and postal services necessary to deliver your desk pads, file folders, and cable organizers to your shipping address.

  • Payment Processors: Secure merchant services facilitating credit card or electronic fund transactions.

  • Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental regulation, or to defend our legal rights.

2.4 Your Data Rights (including GDPR Compliance)

If you reside in the European Economic Area (EEA), European Union, or other jurisdictions with data protection rights, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request erasure of your personal data ("Right to be Forgotten").

  • Restriction/Objection: Request restriction of processing or object to processing under certain conditions.

  • Data Portability: Request transfer of your data to another controller.

To exercise any of these rights, please contact Pascale Kolb at [email protected].

2.5 Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can choose to disable cookies through your personal browser settings; however, doing so may disable certain feature functions of our Shopify store (e.g., maintaining items in your shopping cart).

2.6 Data Retention

When you place an order through the Site, we retain your order information for our operational records and tax compliance unless and until you request that we delete this information.

2.7 Security

We maintain appropriate organizational and technical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage method is 100% secure.