Refund policy

Return and Refund Policy

At 6qnwx0-bg.myshopify.com, operated by TÜV NORD LUXEMBOURG S.à r.l., we strive to bring clarity, functionality, and aesthetic harmony to your workspace. From high-grade file folders to desk pads and cable organizers, each item is selected to streamline your day-to-day productivity. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, our return and refund policy is designed to make the process simple, transparent, and hassle-free.

1.1 Return Window

We offer a 30-day return window. You have 30 calendar days from the date you receive your item to request a return.

1.2 Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it: unused, unworn, undamaged, and complete with all original tags, components, and protective packaging.

  • Desk pads must be rolled or stored flat without deep creases or permanent marks.

  • Cable organizers and file folders must include all original clips, bands, dividers, or accessories.

  • You must provide a valid proof of purchase (such as your Shopify order number or receipt).

1.3 Non-Returnable Items

Certain types of goods cannot be returned:

  • Final sale or clearance items marked as non-returnable.

  • Gift cards or downloadable digital products (if applicable).

  • Items damaged through normal wear and tear, misuse, or improper care after delivery.

1.4 How to Initiate a Return

  1. Contact Us: Send an email to our support team at [email protected] with your order number, the name of the item(s) you wish to return, and a brief explanation of the reason for the return.

  2. Review & Approval: Once our team reviews your request, we will provide you with a Return Merchandise Authorization (RMA) instruction set along with detailed packing instructions.

  3. Pack Your Return: Carefully pack the item in its original packaging to prevent damage during transit.

  4. Ship the Package: Send the package to our official return facility:

    • Return Address: 5 Rue de la Montagne, 3259 Bettembourg, Luxembourg

    • Attention: Pascale Kolb / Returns Department

Note: Please do not send your purchase back without contacting us first. Unsolicited returns will not be accepted.

1.5 Return Shipping Costs

  • Defective or Incorrect Items: If you received a damaged, defective, or incorrect product, TÜV NORD LUXEMBOURG S.à r.l. will cover all return shipping expenses or provide a prepaid return label.

  • Customer Preference/Change of Mind: If you are returning an item due to a change of mind or personal preference, you will be responsible for covering the actual return shipping fees. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

1.6 Refunds Process

  1. Inspection: Upon arrival at our Luxembourg facility, our quality control team will inspect the item within 3 to 5 business days.

  2. Approval Notification: We will send you an email notification confirming receipt and informing you whether your refund has been approved or rejected based on the condition of the returned goods.

  3. Payout: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your card issuer or bank's processing times.

1.7 Exchanges

The fastest way to ensure you get what you want (such as a different color desk pad or a different size file organizer) is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

1.8 Damaged or Incorrect Orders Upon Arrival

Please inspect your order upon delivery. If your package arrives damaged during transport or contains incorrect items, contact us immediately at [email protected] with photos of the damaged item and original packaging so we can evaluate the issue and resolve it promptly.